For freelancers, employee experience (EX) refers to your entire journey while working with a client. It's not about being an employee, but about the quality of the engagement.
What is Employee experience?
Employee experience is everything you encounter while contracted with a client. This includes their communication style, tools, processes, and company culture. It's your perception of working with them from start to finish.
Why is this important?
A positive EX leads to better work, stronger references, and repeat business. A negative one can harm your productivity and professional reputation. It directly impacts your satisfaction and decision to work with a client again.
How does it work?
Your experience unfolds through key stages. It begins with a smooth onboarding and clear briefs. It continues with efficient communication, timely payments, and respectful feedback throughout the project lifecycle.
Pros and cons
The pros are clear: great EX builds your portfolio and leads to rewarding partnerships. The cons involve navigating poor processes or unclear expectations, which can waste your time and reduce project profitability.
Conclusion
Managing your employee experience is a key freelance skill. By vetting clients and setting clear expectations, you can cultivate positive engagements. This strategy builds a sustainable and satisfying independent career.
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