In freelancing, a dispute is a formal disagreement between you and a client, typically over payment, scope, or deliverables. Understanding this process is crucial for protecting your work and income.
What is Disputes?
A dispute is a formal conflict resolution process initiated when you and a client cannot agree. Common triggers include non-payment, scope creep, or dissatisfaction with delivered work. It's a structured way to seek a fair outcome, often involving a third party for mediation.
Why is this important?
Disputes directly impact your cash flow and professional reputation. Knowing how to navigate them helps you secure payment for your work and sets clear boundaries with clients. It's a key part of managing your freelance business risk.
How does it work?
The process usually starts when one party files a complaint, often via a platform's system or directly. Evidence like contracts, communication, and work proofs is submitted. A mediator or arbitrator then reviews the case to propose a resolution or make a binding decision.
Pros and cons
The main pros are securing owed payments and having a formal path to resolution. The cons include the time and stress involved, and the potential to damage the client relationship permanently, even if you win.
Conclusion
While best avoided, disputes are a reality of freelancing. Your best defense is a clear contract and documented communication. View the dispute process as a professional tool to enforce agreements and protect your business.
Ready to freelance?
Download the HFS Freelancers app and discover flexible shifts in your area. Or explore more terms in our knowledge base.
