Terms and Conditions – July 2025

HFS Terms and Conditions

These Terms and Conditions apply to the use of the HFS Freelancers App and Website (hereinafter: “app/website”), offered by HFS Freelancers B.V. (hereinafter: “HFS”). By using the app/website, the user declares to have read, understood, and unconditionally agreed to these Terms and Conditions.

1. Use of the HFS Freelancers App and Website

1.1 The app/website may only be used for legitimate and lawful purposes, in line with the primary objective of HFS: facilitating contact between clients and contractors.

1.2 The user must always behave in a professional, ethical manner and in accordance with applicable laws and regulations when using the app/website.

1.3 It is prohibited to use the app/website for:

spam, unsolicited promotions, or commercial communication outside the purpose of the platform;
misleading, incorrect, or unlawful information;
activities that violate these terms, the law, or public decency.

1.4 Sharing login credentials with third parties is not permitted. Login credentials are strictly personal, confidential, and must be adequately secured.

1.5 The user is fully responsible for all activities carried out under his or her account, even if performed by third parties.

1.6 The use of automated systems or software (such as bots, scrapers, or similar technology) to access or interact with the app/website is prohibited without prior written consent from HFS.

1.7 The app/website is intended only for use by individuals aged 16 and older.

1.8 Users are fully responsible for the content they post, including texts, images, and other media. HFS is not liable for this content but reserves the right to moderate, modify, or remove profiles, comments, messages, or assignments without prior notice if they violate these terms or applicable laws.

1.9 Both HFS and the user may terminate the use of the app/website at any time by deleting the user account, without notice period or reason. Upon termination, all usage rights immediately expire, and the user is obliged to cease all use of the app/website.

2. Responsibilities of HFS

2.1 HFS strives for maximum availability, reliability, and security of the app/website.

2.2 HFS cannot guarantee uninterrupted or error-free operation of the app/website. Temporary interruptions due to maintenance, updates, failures, or force majeure may occur.

2.3 HFS reserves the right to make changes to the app/website, add or remove functionalities, or suspend access in whole or in part without prior notice.

2.4 The app/website is partly developed with the help of third parties and uses external technologies and hosting services. HFS is not liable for errors, delays, or damages resulting from the actions or omissions of these third parties or failures in external systems.

2.5 HFS is not a party to agreements concluded between users through the platform and accepts no liability for the content, execution, or consequences of such agreements.

2.6 Use of the app/website is entirely at the user’s own risk. It is the responsibility of the user to ensure that their equipment, software, and internet connection are suitable for use of the app/website and adequately protected against viruses, malware, and other threats.

3. Intellectual Property

3.1 All content and materials available through the app/website – including but not limited to texts, images, logos, graphics, audio, video, software, databases, and underlying source code – are owned by HFS or its licensors and are protected by copyrights, database rights, trademarks, and other intellectual property rights.

3.2 Without prior written consent from HFS, it is not permitted to, in whole or in part:

copy, reproduce, distribute, or publish any material or content;
modify, translate, edit, or create derivative works;
sell, rent, sublicense, or otherwise commercially exploit it;
use it in a manner that infringes the rights of HFS or third parties.

3.3 All trade names, logos, and trademarks displayed on the app/website may not be used without prior written consent of the rights holder.

3.4 Users guarantee that they own or have the necessary rights to the content they post (such as profile texts, assignments, or media). The user hereby grants HFS a non-exclusive, worldwide, royalty-free, and transferable license to use, reproduce, distribute, publish, and store this content insofar as necessary for the operation and promotion of the app/website.

3.5 If a user believes that their intellectual property rights are being infringed via the app/website, the user must notify HFS immediately in writing so that HFS can take appropriate action.

4. Liability

4.1 HFS makes every effort to provide the app/website as carefully and securely as possible but cannot guarantee uninterrupted or error-free operation.

4.2 Use of the app/website is entirely at the user’s own risk. The user is solely responsible for securing their devices, data, and internet connection.

4.3 HFS is not liable for any direct, indirect, incidental, consequential, or special damages, including but not limited to loss of profits, loss of data, loss of goodwill, or reputational damage, resulting from or related to the use of or inability to use the app/website.

4.4 HFS is not liable for incorrect, incomplete, outdated, or misleading information posted or distributed by users or third parties through the app/website.

4.5 HFS is not a party to communication, agreements, or disputes between users and accepts no liability for the content, execution, or consequences of such interactions or transactions.

4.6 The liability limitations in this article do not apply if the damage results from intent or deliberate recklessness by HFS.

5. Privacy

5.1 HFS processes personal data solely in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR) and related regulations.

5.2 For more information about the nature of the processed data, the purposes of processing, retention periods, data subject rights, and how HFS facilitates these rights, reference is made to HFS’s separate Privacy Policy, which forms an integral part of these Terms and Conditions.

5.3 Users agree that HFS sends necessary transactional and service-related messages, including but not limited to confirmations, account activity notifications, security alerts, and notices of changes. This communication is inseparable from the use of the platform and cannot be disabled as long as the account is active.

5.4 If the user uses functions in which personal data of third parties are entered (e.g., contact details in an assignment), the user guarantees that they are authorized to provide this data and that such processing complies with privacy legislation.

6. Changes and Termination

6.1 HFS reserves the right to modify, expand, suspend, or permanently discontinue the app/website, parts thereof, functionalities, or access at any time without prior notice and without being liable for any consequences.

6.2 HFS may amend or supplement these Terms and Conditions at any time. In case of a change, HFS will notify users via the app/website and/or by email. The amended terms will take effect upon publication, unless otherwise stated.

6.3 If the user does not accept the amended terms, they must cease using the app/website and delete their account. Continued use of the app/website after the effective date of the amendments is deemed acceptance of the amended terms.

6.4 Both HFS and the user may terminate the agreement for the use of the app/website at any time by deleting the user account, without notice period and without being liable for any compensation.

7. Governing Law and Disputes

7.1 These Terms and Conditions, as well as all agreements, offers, use of the app/website, and all resulting or related disputes, are governed exclusively by Dutch law. This applies regardless of the place of use of the app/website or the user’s place of residence or establishment.

7.2 All disputes arising from or related to these Terms and Conditions or the use of the app/website shall be submitted exclusively to the competent court of Amsterdam, unless mandatory law provides otherwise.

7.3 Before submitting a dispute to court, the parties undertake to make efforts to resolve the dispute amicably or through mediation.

7.4 If any provision of these Terms and Conditions is declared wholly or partially invalid, void, or unenforceable, this shall not affect the validity and enforceability of the remaining provisions. The invalid provision will be replaced by a provision that best reflects the purpose and intent of the original provision.

7.5 Failure by HFS to (immediately) enforce any right or provision does not constitute a waiver of that right or provision and does not limit HFS’s right to enforce it at a later time.

8. Contact Information

8.1 For questions, comments, or complaints about these Terms and Conditions, the app/website, or the use of the platform, you can contact HFS Freelancers B.V., Witteweg 62, 1431 GZ Aalsmeer, The Netherlands, Chamber of Commerce number: 90812522, Establishment number: 000056512449, Legal form: Private Limited Company, Email: info@hfsfreelancers.nl.

Customer service availability: Monday to Friday from 09:00 to 17:00 (CET). Phone: 085 060 6814. Email response time: usually within 2 working days.

Complaints Procedure

8.2 Complaints must be submitted in writing or by email using the above contact details and must include a clear description of the complaint, including relevant documentation or screenshots.

8.3 HFS strives to process complaints substantively and respond in writing within 14 days of receipt. If more time is needed, HFS will inform the user in time, stating the expected time frame for a final response.

8.4 If a complaint cannot be resolved satisfactorily, the user may submit the dispute to the competent court in accordance with Article 7 of these terms.