Frequently Asked Questions

You can sign up directly through our app or website by creating an account. Once your profile is complete and verified, you can start applying for shifts.

For the verification you'll need a valid ID, your VAT number (if applicable), and bank account details for payments. Having a KvK-number is optional, but not mandatory.

Having a KvK-number is not mandatory, it is enough to start working with only a VAT-ID. However, we do recommend to register yourself with the KvK when working as a freelancer.

Yes, a VAT number is required unless you are exempt under Dutch tax laws (e.g., small business regulation/KOR).

You're responsible for income tax and VAT (BTW), if applicable.

You can do freelance work while studying or working part-time. It's actually a very good combination to make sure you decide yourself when you would like to work.

Log in to your account and browse through the homepage where all shifts per day are visible. You can apply directly for shifts that match your skills and availability.

Yes, you have full control over which shifts you apply for based on your location and schedule.

You’ll receive a notification via the app and email once a company accepts your application.

You can cancel before being accepted, but once confirmed, cancellations must be made in accordance with our cancellation policy.

All your applied, scheduled and completed shifts are visible in your account's dashboard.

Keep your profile updated, make sure you add relevant working experiences/certificates, maintain a strong rating, and complete shifts reliably.

Would you like to cancel your registration before the cancellation deadline? You can do so without any consequences. View your shift in the dashboard and select: Cancel accepted shift. If you want to cancel your shift after the cancellation deadline, you must look for replacement throughout the platform, because you have not met the shift's agreements at this point.

If you cancel your shift after the cancellation deadline, you will not see the option “Cancel shift” anymore, but it will say “Look for replacement”. When selecting this option, the platform will help you to post the shift back online again to look for a substitute.

This depends on the way that you would like to get paid: Direct pay: 2.9% of your total earned amount will be deducted and you will get paid instantly when the company has approved your registered hours. Regular way: You will get paid within 30 business days when the company has approved your registered hours.

If eligible, you can request same-day payout via your checkout for a small fee of 2,9% of your total earned amount and receive your payment immediately when the company has approved you registered hours.

Your payment is based on the agreed hourly rate and the number of hours worked, minus any breaks (if applicable).

As a freelancer, you generate invoices through Finqle, our financial partner. These invoices will be visible on your profile at “Financial Overview”.

Yes, freelancers are fully responsible for reporting and paying their own taxes.

Being late for a shift can have a negative impact on your overall rating and on-time percentage which is visible for other companies. When not showing up at all, a company can file a no-show report which you can reply to. This can result in a compensation fee or ban from our platform.

No, freelancers do not need to pay anything to use our platform.

Yes, after each shift, companies will rate your performance and leave a rating. This is part of the checkout procedure.

Yes, you can view all your ratings and feedback in your freelancer dashboard.

Yes, repeated no-shows, poor performance, or policy violations can lead to account suspension or removal.

Try to first sort it out with the company by having direct contact through the platform. If that doesn't solve things, contact HFS support directly through the app or website by filling in the contact form. We will reach out to you as soon as possible.

Freelancers must arrange their own personal and liability insurance. HFS provides insurances throughout Alicia, our partner for this matter.

Yes, as an independent contractor, you may be liable for any damages caused by negligence. That's why we strongly recommend insuring yourself through Alicia.